Overview:

The customer is a biotechnology company specializing in gene therapy and the engineering of Adeno-Associated Virus (AAV). MarathonLS manages an annual preventative maintenance project for approximately 200 laboratory assets, including refrigerators, freezers, PCR systems, and incubators from multiple manufacturers. By serving as a single, vendor-agnostic service provider, MarathonLS delivers a coordinated maintenance program that supports uninterrupted laboratory operations.

Challenge:

The customer previously coordinated annual maintenance across multiple service providers based on instrument type, manufacturer, and technician specialization. Developing the maintenance schedule required weeks of coordination and created unnecessary administrative burden. In addition, the lack of a centralized service strategy increased the potential for laboratory disruption and equipment downtime. The customer needed a partner capable of servicing a diverse fleet of instruments while proactively planning maintenance activities to minimize operational impact.

Solution:

MarathonLS developed a comprehensive preventative maintenance program tailored to the customer’s requirements. Prior to each service cycle, MarathonLS collaborates with laboratory personnel to review asset inventories, confirm equipment locations, procure required parts, and develop a detailed maintenance schedule. Equipment is serviced in strategically planned batches, allowing laboratory staff to anticipate temporary equipment outages while maintaining continuity of critical workflows. This structured, vendor-agnostic approach streamlines execution and minimizes disruption throughout the facility.

Outcome:

By implementing a transparent, well-coordinated maintenance program, MarathonLS eliminated the need for the customer to manage multiple service providers and significantly reduced the administrative effort required to plan annual maintenance. The program has consistently achieved a 100% on-time completion rate, enabling laboratory personnel to confidently plan around scheduled service while minimizing equipment downtime. The result is a predictable, efficient maintenance program that supports reliable equipment performance across a diverse portfolio of laboratory assets.