MarathonLS
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Frequently Asked Questions

Find answers to common questions about MarathonLS services, including the equipment and manufacturers we support, our maintenance and calibration programs, and service response times. Our goal is to provide reliable support that keeps your laboratory equipment operating efficiently and minimizes downtime.

What types of laboratory equipment does MarathonLS service?

MarathonLS provides comprehensive support for a wide range of laboratory equipment, including:

  1. a. General Lab Equipment
    1. i. Cold storage
      1. 1. Freezers
      2. 2. Refrigerators
      3. 3. Cryogenic Storage
    2. ii. Incubators
    3. iii. Shakers
    4. iv. Centrifuges
    5. v. Ultracentrifuges
    6. vi. Water Purification Systems
    7. vii. Thermal Cyclers
    8. viii. Scales
    9. ix. PH Meters
    10. x. Lyophilizers
    11. xi. Vacuum Pumps
    12. xii. Rotary Evaporators
    13. xiii. Environmental Chambers
    14. xiv. Plate Washers
  2. b. High Complexity Equipment
    1. i. Chromatography systems
      1. 1. HPLC
      2. 2. HPGC
    2. ii. Mass Spectrometry

Which manufacturers and models does MarathonLS support?

  1. Thermo/Thermofisher/Fisher Scientific
  2. Eppendorf/New Brunswick
  3. Beckman Coulter
  4. Millipore
  5. PHCBI
  6. Stirling
  7. VWR/Avantor
  8. Buchi
  9. Cytiva/AKTA
  10. Agilent
  11. Caron
  12. Infors
  13. Labconco
  14. BioRad
  15. Applied Biosystems
  16. Binder
  17. Heidolph
  18. Edwards
  19. Welch
  20. Sartorius
  21. Mettler Toledo
  22. OHaus
  23. Cole-Parmer
  24. Nuaire
  25. Teledyne ISCO

Does MarathonLS service obsolete/legacy equipment?

Yes, MarathonLS specializes in servicing legacy and obsolete equipment, ensuring continued functionality and reliability.

What industries does MarathonLS serve?

MarathonLS supports a diverse range of industries, including biotechnology, pharmaceuticals, healthcare, academia, and manufacturing.

Does MarathonLS offer preventative maintenance programs?

Yes, MarathonLS provides tailored preventive maintenance programs to extend the lifespan of your lab equipment and minimize downtime.

How often should my equipment be serviced?

Most manufacturers recommend annual servicing. However, the frequency may vary based on instrument criticality, redundancy, and usage patterns.

Does MarathonLS provide calibration services?

Yes, MarathonLS offers precise calibration services to ensure your equipment meets industry standards and delivers accurate results.

What type of decontamination services does MarathonLS provide?

MarathonLS offers both equipment-specific surface decontamination and full room fumigation services using advanced iHP (ionized Hydrogen Peroxide) technology.

Does MarathonLS use OEM parts or third-party options?

MarathonLS prioritizes OEM parts whenever available. For legacy or obsolete equipment, alternative high-quality sources are utilized to ensure optimal performance.

What is MarathonLS’ typical response time for service calls?

MarathonLS responds to service calls within 24-48 hours, ensuring minimal disruption to your lab operations.

Does MarathonLS offer service contracts?

Yes, MarathonLS provides customizable service contracts tailored to meet the unique needs of your laboratory.

Does MarathonLS provide service reports and documentation?

Yes, MarathonLS offers detailed service reports and documentation. Customers also have access to a secure portal that serves as a centralized repository for all service records.

Does MarathonLS offer relocation, decommissioning, or installation services?

Yes. MarathonLS supports laboratory relocations with professional deinstallation, decontamination, reinstallation, calibration, and preventive maintenance services. MarathonLS does not physically transport equipment but works alongside internal lab operations teams to ensure instruments are properly prepared and fully operational before and after the move.

Can MarathonLS provide insight into equipment replacement or upgrades?

Yes, MarathonLS offers expert guidance on equipment replacement and upgrades to ensure your assets remain efficient and up-to-date.

What geographic areas does MarathonLS serve?

MarathonLS serves a wide range of regions, including:

  1. Greater Boston
  2. New England (Maine, New
  3. Hampshire, Vermont, Massachusetts,
  4. Rhode Island, Connecticut)
  5. Mid-Atlantic Region (New York,
  6. Pennsylvania, New Jersey, Delaware,
  7. Maryland)
  8. North Carolina
  9. California

How can I request a quote or service visit from MarathonLS?

To request a quote or schedule a service visit, contact MarathonLS at [email protected].

Why should I choose MarathonLS over the OEM?

MarathonLS offers:

  1. Faster lead times
  2. Customized solutions
  3. Cost-effective services
  4. A customer-centric approach
  5. Expertise across a wide range of products and brands
  6. Vendor consolidation for streamlined operations
  7. Engineers trained to OEM-strandards

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What types of insurance coverage do you offer?

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